Monitoring of Umrah companies and institutions, handling complaints of pilgrims

 The Saudi Ministry of Hajj and Umrah has said that Umrah companies should make Umrah travel easier and improve the quality of services.

According to Akaz newspaper, the Ministry asked all Umrah companies and institutions to ban the issuance of Umrah permits for Umrah pilgrims and permits for prayers in Riyadh al-Jinnah, and to arrange delivery to Al-Haram Mosque at the appointed time. Pilgrims should be taken to Masjid al-Haram in groups.

The ministry told the Umrah companies and institutions that if the Umrah pilgrim wants to perform Umrah more than once during his stay in Makkah, or if he wishes to pray more than once in Riyaz al-Jinah during his stay in Madinah, then he For Umrah and Riaz Al-Jinnah, there should be no negligence in issuing a permit for prayer.

According to the Ministry, Umrah is monitoring the performance of companies and institutions. Field teams are assessing the situation. Monitoring is also being done under the mechanized system.

"Field controller teams have been directed to be present at the centers located around Masjid Al-Haram and Masjid-e-Nabawi and register every violation on record regarding pilgrims," ​​the ministry added in the statement. Take such legal action against the violators as will be a lesson to others.'